Q1: Are you factory or trading company?
A: We are Manufacturer located in Dongguan, China. Specialized in labeling machine and packaging industry for more than 10 years, have thousands of customer cases. Welcome for factory inspection.
Q2: How to make sure your labeling quality is good?
A: We are using strong and durable mechanical frame and premium electronic parts such as Panasonic, SICK. to make sure stable labeling performance. What's more, our labelers approved CE and ISO 9001 certification and have patent certificates. Besides, Folodao was awarded Chinese "NewHigh-Tech Enterprise" in both 2019 and 2022.
Q3: How many machines your factory have?
A: We produce standard and custom-made adhesive labeling machine. By automation grade, there are semi-automatic labelers and automatic labeler. By product shape, there are round products labelers, square products labelers, irregular products labelers, and so on. Show us your product, labeling solution will be provided accordingly.
Q4: Which kind of machine can meet my labeling requirement?
A: Please supply your products and label size(picture of labeled samples is rather helpful) or it would be better if you could send us your products and label samples, then suitable labeling solution will be suggested accordingly.
Q5: What's your quality assurance terms?
A: Folodao strictly implement responsibility of the post,
(1) When you confirm order, the design department will send the final design for your confirmation before production.
(2) The designer will follow the processing department to ensure each mechanical parts are processed correctly and timely.
(3) After all parts done, designer transfer responsibility to the Assembly Dept, which need to assemble the equipment on time.
(4) Responsibility transferred to Adjustment Dept with the assembled machine. Sales will check the progress and feedback to customer.
(5) After customer's video checking/factory inspection, sales will arrange the delivery.
(6) If customer have problem during application, Sales will ask the After-sales Dept to solve it together.
Q6: What should I do if we are not able to operate the machine when we receive it?
A: Operation manual and video demonstration sent along with the machine to give instructions. Besides, we have professional after-sale group to customer 's site to solve any problems.